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    • Parks and Recreation Map
    • Recreational Facilities
      • Ricochet Oil Corp. Aquatic Centre
      • Omniplex
      • Park Valley Pool
      • Total Works Health & Fitness Centre
    • Tourism Information
      • Drayton Valley Industrial Airport
        • Drone Rules & Regulations
      • Eagle Points Blue Rapids
      • Drayton Valley Museum
  • Our Town
    • 2023 Budget
    • Bylaws
    • Contact Us
      • Hours of Operation
      • Emergency Contacts
      • Staff Directory
      • Organizational Chart
    • COVID 19
    • Drayton Valley Crest and Brand
    • Employment Opportunities
    • Financial Statements
    • History
    • Maps
    • Media Feed
    • Taxation and Assessment
    • Town Council
      • 2021 Municipal Election
      • Annual Reports
      • Chain of Office
      • Corporate Business Plan
      • Council Meeting Agendas and Minutes
      • Council Expenses
      • Council Videos
      • Inter-municipal Cooperation
      • Public Hearings & Notices
      • Town of Drayton Valley Boards & Committees
    • Mayor’s Gala and Community Recognition Awards Night
  • Services
    • Customer Service Portal
    • Permits
    • Child Care
      • Child Care FAQ
    • Community and Recreation Services
      • Accessible Housing
      • Adult Education and Employment Information
      • Drive Happiness
      • Family and Community Support Services
      • Recreation Fee Assistance Program
      • Drayton Valley Columbarium
      • Shelter Pods
    • Community Organizations and Groups
    • Community Grants
    • Customer Self Service Portal
      • E-Billing
      • Online Payments
    • Emergency Services
      • Fire Services
      • Associated Ambulance
      • Cardium Region Victims Services Society
      • Emergency Contacts
      • Pembina Crisis Connection Society
      • Winter Preparedness
    • RCMP
      • RCMP Survey
      • RCMP Crime Map
      • Bike Index
    • Enforcement Services
      • Community Standards
      • Animal Control
      • Traffic Safety
      • Noxious Weeds and Invasive Plants
      • Good Neighbours
    • Health Services
    • Post-Secondary Education
      • Zero Fee Tuition
    • Schools
    • Sustainability
      • Community Sustainability Plan
      • Preserve Our Ultimate Resource (P.O.U.R) Program
      • Waste & Storm Water Disconnect
      • Drayton Valley Energy & Emissions
      • Energy & Emissions Reduction Initiatives
      • Clean Energy Improvement Program
      • Foodcycler Pilot Project
    • Town Maintenance
      • Snow Removal and Seasonal Parking Ban
      • Greenspace Maintenance
      • Spring & Summer Maintenance
      • Summer Greenspace Maintenance FAQ
      • Flowerpot & Flowerbed Sponsorships
      • Dust Suppression
      • Community Clean-Up Program
    • Water Treatment Plant
      • Water and Sanitary
      • Water and Sanitary FAQ
    • Waste Management
      • Waste Collection Services
      • Recycling
      • Recycling Depot
      • Aspen Waste Management Facility
      • Landfill Changes
      • Free Tipping Days
  • Business
    • Small Business Week
    • Economic Development
    • Business Licenses
      • Cannabis Legislation
    • Business and Industry
      • Chamber of Commerce
      • Community Profile
    • Planning and Development
      • Annexation Documents 2010
      • Area Structure Plans
      • Compliance Certificates
      • Intermunicipal Development Plan
      • Intermunicipal Dispute between the Town of Drayton Valley and Brazeau County
      • Land Use Bylaw
      • Municipal Development Plan
      • Municipal Development Plan and Land Use Bylaw Review
      • Permits and Information
      • Planning Authorities
      • Planning & Development Policies
      • Subdivision and Development Appeals
      • Subdividing and Rezoning
      • Planning and Development FAQ
    • Statistical Data
    • Tenders and RFPs
  • Things To Do
    • This is Drayton Valley
    • Hotels
      • Drayton Valley RV Park & Campground
      • Area Campgrounds
    • Arts and Culture
      • Eleanor Pickup Arts Centre
      • Event and Conference Centre
      • MacKenzie Conference Centre
    • Block Party
    • Drayton Valley Triathlon
    • Electronic Sign
    • Events
    • Library
    • Places of Worship
    • Outdoor Recreation
      • Agents of Discovery
      • Eagle Point Blue Rapids Provincial Recreation Area
      • Golf Courses
      • Parks and Trails
      • Sports and Recreational Organizations
      • Pump Track
    • Parks and Recreation Map
    • Recreational Facilities
      • Ricochet Oil Corp. Aquatic Centre
      • Omniplex
      • Park Valley Pool
      • Total Works Health & Fitness Centre
    • Tourism Information
      • Drayton Valley Industrial Airport
        • Drone Rules & Regulations
      • Eagle Points Blue Rapids
      • Drayton Valley Museum

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How It Works
The new website allows you to interact with your community and add your own touch to the lives of others in the Drayton Valley region.
In order to add items, you'll need to create an account on the site. To do this, click on
Log In.

Customer Service Portal

Welcome to the Town of Drayton Valley’s online Customer Service Portal! As part of our commitment to customer service, we’ve implemented a new system that allows residents to enter concerns, issues, or feedback online from home. You can now do things like report a pothole or graffiti, let us know about repairs needed at parks and recreation areas, or let us know your garbage wasn’t picked up online through the Customer Service Portal!

After logging a concern, a service request will be created and residents will be provided a reference number. The service request will immediately be sent to the appropriate Town department for action, and residents can also request to be contacted when the job is completed with details on what was done!

The Town has introduced this service as a way to streamline concerns and issues that may arise, and to allow residents a simple way to log their concerns and be provided with reference details. This new system will also provide a concrete way to track and record all requests or issues, providing the Town with a comprehensive list of work orders that will help facilitate future planning.

The Customer Service Portal is a NON-EMERGENCY system.

  • For emergencies that require a police response, please dial 9-1-1.
  • For urgent matters after hours, please call 780-514-2200
  • For urgent matters requiring Bylaw or Animal Enforcement, please call 780-514-2386
  • For urgent matter requiring Public Works (eg. flooding), please call 780-202-1246
  • Fur urgent matters requiring Utilities (eg. water), please call 780-621-1074

A comprehensive list of Town contacts can be found on our website at www.draytonvalley.ca/staff-directory/.

Have a complaint or concern? Get started below!

Customer Service Portal

Explore the site

History

Take a page from the memory books and learn about the history of the Town of Drayton Valley.

Read More »

Garbage Collection

Drayton Valley is working hard to reduce waste. Look at the Town's garbage schedules, tips and hours of operation.

Read More »

Health Services

General and contact information about the Drayton Valley hospital and health clinics.

Read More »

Community & Family Services

Learn what programs and services are available to improve the quality of life and well-being of members of the community.

Read More »

Town Staff

Town administration is responsible for the daily operations of the Town of Drayton valley as directed by the Mayor and Council.

Read More »

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  • Our Town
    ▼
    • 2023 Budget
    • Bylaws
    • Contact Us
      ▼
      • Hours of Operation
      • Emergency Contacts
      • Staff Directory
      • Organizational Chart
    • COVID 19
    • Drayton Valley Crest and Brand
    • Employment Opportunities
    • Financial Statements
    • History
    • Maps
    • Media Feed
    • Taxation and Assessment
    • Town Council
      ▼
      • 2021 Municipal Election
      • Annual Reports
      • Chain of Office
      • Corporate Business Plan
      • Council Meeting Agendas and Minutes
      • Council Expenses
      • Council Videos
      • Inter-municipal Cooperation
      • Public Hearings & Notices
      • Town of Drayton Valley Boards & Committees
    • Mayor’s Gala and Community Recognition Awards Night
  • Services
    ▼
    • Customer Service Portal
    • Permits
    • Child Care
      ▼
      • Child Care FAQ
    • Community and Recreation Services
      ▼
      • Accessible Housing
      • Adult Education and Employment Information
      • Drive Happiness
      • Family and Community Support Services
      • Recreation Fee Assistance Program
      • Drayton Valley Columbarium
      • Shelter Pods
    • Community Organizations and Groups
    • Community Grants
    • Customer Self Service Portal
      ▼
      • E-Billing
      • Online Payments
    • Emergency Services
      ▼
      • Fire Services
      • Associated Ambulance
      • Cardium Region Victims Services Society
      • Emergency Contacts
      • Pembina Crisis Connection Society
      • Winter Preparedness
    • RCMP
      ▼
      • RCMP Survey
      • RCMP Crime Map
      • Bike Index
    • Enforcement Services
      ▼
      • Community Standards
      • Animal Control
      • Traffic Safety
      • Noxious Weeds and Invasive Plants
      • Good Neighbours
    • Health Services
    • Post-Secondary Education
      ▼
      • Zero Fee Tuition
    • Schools
    • Sustainability
      ▼
      • Community Sustainability Plan
      • Preserve Our Ultimate Resource (P.O.U.R) Program
      • Waste & Storm Water Disconnect
      • Drayton Valley Energy & Emissions
      • Energy & Emissions Reduction Initiatives
      • Clean Energy Improvement Program
      • Foodcycler Pilot Project
    • Town Maintenance
      ▼
      • Snow Removal and Seasonal Parking Ban
      • Greenspace Maintenance
      • Spring & Summer Maintenance
      • Summer Greenspace Maintenance FAQ
      • Flowerpot & Flowerbed Sponsorships
      • Dust Suppression
      • Community Clean-Up Program
    • Water Treatment Plant
      ▼
      • Water and Sanitary
      • Water and Sanitary FAQ
    • Waste Management
      ▼
      • Waste Collection Services
      • Recycling
      • Recycling Depot
      • Aspen Waste Management Facility
      • Landfill Changes
      • Free Tipping Days
  • Business
    ▼
    • Small Business Week
    • Economic Development
    • Business Licenses
      ▼
      • Cannabis Legislation
    • Business and Industry
      ▼
      • Chamber of Commerce
      • Community Profile
    • Planning and Development
      ▼
      • Annexation Documents 2010
      • Area Structure Plans
      • Compliance Certificates
      • Intermunicipal Development Plan
      • Intermunicipal Dispute between the Town of Drayton Valley and Brazeau County
      • Land Use Bylaw
      • Municipal Development Plan
      • Municipal Development Plan and Land Use Bylaw Review
      • Permits and Information
      • Planning Authorities
      • Planning & Development Policies
      • Subdivision and Development Appeals
      • Subdividing and Rezoning
      • Planning and Development FAQ
    • Statistical Data
    • Tenders and RFPs
  • Things To Do
    ▼
    • This is Drayton Valley
    • Hotels
      ▼
      • Drayton Valley RV Park & Campground
      • Area Campgrounds
    • Arts and Culture
      ▼
      • Eleanor Pickup Arts Centre
      • Event and Conference Centre
      • MacKenzie Conference Centre
    • Block Party
    • Drayton Valley Triathlon
    • Electronic Sign
    • Events
    • Library
    • Places of Worship
    • Outdoor Recreation
      ▼
      • Agents of Discovery
      • Eagle Point Blue Rapids Provincial Recreation Area
      • Golf Courses
      • Parks and Trails
      • Sports and Recreational Organizations
      • Pump Track
    • Parks and Recreation Map
    • Recreational Facilities
      ▼
      • Ricochet Oil Corp. Aquatic Centre
      • Omniplex
      • Park Valley Pool
      • Total Works Health & Fitness Centre
    • Tourism Information
      ▼
      • Drayton Valley Industrial Airport
        ▼
        • Drone Rules & Regulations
      • Eagle Points Blue Rapids
      • Drayton Valley Museum