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COVID-19 Financial Resources
THE TOWN OF DRAYTON VALLEY
The Town of Drayton Valley recognizes and understands the hardships that the COVID-19 pandemic has had on our residents and businesses. In an effort to provide further support to our community, the Town has implemented important financial measures to assist our residents during these unprecedented and challenging times.
Effective immediately, the following measures will be in place:
Utility Payment Deferral Plan
- 90-day deferral on utility payments including a waiver of interest fees for 6 months
- Includes water/sewer charges as well as waste collection charges
Bills will continue to be distributed to residents as per the normal schedule, however if an account holder is unable to pay they will have the option to defer payments. No penalty fees or service disconnections will take place during this time.
Memberships and Fees
- Events – Credit on account for reoccurring customers and refunds for one-time customers
- Memberships – Extend membership period for the duration that facilities are closed
- Program Fees – Refund for the duration of the period that the facility is closed
- CDC Fees – Refund for the duration of the period that the facility is closed
Credits or refunds will be applied automatically, you do not need to attend the facility to receive the refund or credit
- Arrangements can be made to switch over to our E-BILLING SYSTEMS;
- Payments can be arranged through your own ONLINE BANKING OPTIONS;
- We can accept a cheque: you can either drop it in our DEPOSIT BOX located at the front of the Civic Centre or you can pop one in the mail to: Town of Drayton Valley, Box 6837, Drayton Valley, AB, T7A 1A1
Town Council will be discussing further options for relief to support the community in the coming weeks. We will keep the public informed as these decisions are made.
OTHER RESOURCES AND COMMUNITY SUPPORTS
Drayton Valley and Area Food Bank
Please call before 6 pm to leave a callback number. A volunteer will arrange for a hamper pickup time with you.
Drayton Valley Ford – Lend a Hand
Grocery shopping, prescriptions and other essentials delivered free of charge.
FCSS COVID-19 Community Outreach Program
Seniors can order their groceries over the phone with Drayton Valley IGA and Jocelyn’s Your Independent Grocer and volunteers will deliver them.
In order to ensure that your order goes smoothly, we ask that you please be patient and understand that not all items may be in stock; allow for flexibility on the brand or item you are requesting, and make generic requests for items such as “bread, milk, and eggs.” This will help make the process easier and will allow for more orders to be filled. After your order is placed a volunteer will then deliver your groceries.
Drayton Valley IGA 780-542-4644, extension 0
If you are unable to get through, please leave a message and they will get back you.
Jocelyn’s Your Independent Grocer 780-542-3518
Stay on the line and ask for customer service
Please no phone in orders after 5 pm
For more information call FCSS at 780-514-2206
GOVERNMENT OF ALBERTA SUPPORTS CONTACT CENTRE – Income Support and AISH
If you are a current recipient of AISH or Income Support in the Drayton Valley area and have questions about your file, please call your worker or local office at 780-542-3134.
For emergency 24/7 financial assistance, please call 1-866-644-5135.
Note: The Alberta Supports Contact Centre is experiencing higher than normal wait times. We are working to address this and appreciate your patience.
Utility Payment Deferral
- Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider.
- Call your utility provider directly to arrange for a 90-day deferral on all payments.
Learn more about the 90-day utility payment deferral
Student Loans Repayment Deferral
- Alberta Student Loan repayments will be paused for 6 months, beginning March 30, 2020.
- Students do not need to apply for the repayment pause.
GOVERNMENT OF CANADA
Canada Emergency Response Benefit (CERB)
The new Canada Emergency Response Benefit (CERB) provides a taxable amount of $2,000 a month for up to 4 months for those facing unemployment due to COVID-19.
Employment Insurance (EI)
Many employees are unemployed due to shortage of work and/or decreased operations surrounding the COVID-19. If this is the case for your, and you qualify for Employment Insurance benefits (EI), you can apply for EI.
EI COVID-19 Dedicated line:
EI Sickness Benefits
If you are sick, quarantined or have been directed to self-isolate, you can apply for EI sickness benefits. The Government has waived the one-week waiting period, and you don’t have to provide a medical certificate to access the benefits.
EI COVID-19 Dedicated line: