Presented by ACHIEVE
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
Workshop outline includes: elements of a difficult conversation, instigators and recipients, determining if a difficult conversation is necessary, alternatives to the difficult conversation, how to avoid, prepare for, handle, conduct, and conclude a difficult conversation, asking for a difficult conversation, what you need to do, what you can expect, and following up.
Cost includes course materials.
